WebMail enables messaging between students, teachers, and administrators with active enrollments. Teachers can message enrolled students, other teachers, and administrators; students can message teachers and administrators only. Messages are organized into Inbox, Sent, and Deleted folders. Users can view, compose, reply, and delete messages, with contact lists filtered by roles and domains. Best practices include regular message management and disabling pop-up blockers. Messages over 5,000 recipients require the Announcement tool.
Overview
WebMail allows users to send, receive, reply to, and manage messages within Pearson Connexus.
Access WebMail by selecting the WebMail icon from the Main Menu.
Who Can Use WebMail?
- Administrators can access WebMail without active enrollments.
- Teachers, students, and administrators with active enrollments can use WebMail.
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Teachers can message:
- students enrolled in their courses
- other teachers
- school and site administrators
- Administrators can message students enrolled at their domain.
- Students can only message their teachers and administrators.
- Students cannot send messages to other students.
Note: Teachers and students must have active enrollments to exchange WebMail messages.
View WebMail Messages
WebMail messages are organized into folders:
- Inbox – Received messages
- Sent Messages – Sent messages
- Deleted – Deleted messages
- Categorized – Messages organized by user-created categories
The Inbox displays by default when WebMail opens.
Filter Messages
Use the following columns to filter messages:
- From
- Subject
- Sent
Student Links
Student names in the From and To fields may be selectable.
Selecting a student's name opens the following tabs in the student's Gradebook:
From the Teacher App:
- Student Dashboard tab
From the Admin App:
- Student Performance tab
Note: If a student name is not a link, you do not have permission to view that student's profile. Student links open in a new browser tab, preserving your place in Webmail. Hyperlinking does not apply while composing a new message.
Navigate Message Lists
Messages are displayed in pages of up to 50 messages per page.
Use the on-screen arrow controls to move between pages.
Read a WebMail Message
- Open the Inbox, Sent Messages, or Deleted folder.
- Select a message.
- The message opens in the main reading pane.
View Recipient Details
Select Show Details to view:
- To
- CC
- BCC
Select Hide Details to collapse recipient information.
Close a Message
Select the X in the upper-right corner to return to the message list.
Compose a New WebMail Message
Recipients are selected from the Contact List. Available contacts depend on the user's role.
Contact Availability
Teachers
- Students enrolled in their courses
Administrators
- All users within the selected domain
Create a Message
- From the Message List, select Compose Message.
- Select To to open the Contact List.
- Select recipients.
Domain Selection
For users with access to:
One domain
- The Contact List automatically displays that domain.
Multiple domains
- Use the domain selector to choose a domain.
- The selector defaults to the domain where you are currently logged in.
- Users may also enter a domain name or ID manually.
Select Contacts
After choosing a domain, contacts are grouped by:
- Students
- Teachers
- Administration
Select a group to view available contacts.
Note: Users with multiple roles (for example, Teacher and Administrator) may appear in multiple groups.
If a user has no domain permissions and is not enrolled in any courses, the system treats the user as an unenrolled student.
Advanced Filters
Select Show Advanced Filters to refine results.
Search by Name or ID
Search within the selected mailing group using:
- Name
- User ID
Filter by Course
If courses exist for the selected domain:
- Use the Course filter.
- Select one or more courses.
- Results display contacts enrolled in those courses.
Manage Recipients
From the contact list, you can:
- Select individual contacts
- Select Select All to add all displayed contacts
- Select Clear to remove selected contacts
- Use Compact View
to display more profile cards
- Use Comfy View
to display fewer profile cards
Select Select Recipients to add chosen contacts to the message.
Recipient Limits
- A WebMail message can have up to 5,000 recipients.
- Messages with more than 100 recipients may take longer to send.
Tip: Use the Announcement tool to communicate with an entire domain.
Send the Message
- Complete the Subject and Message fields.
- Optionally add recipients to the CC or BCC fields.
- Select Send Message.
Note: A subject and at least one recipient are required.
To discard the draft and return to the Message List, select Cancel.
Reply to a WebMail Message
Reply to messages directly from the message view.
- Open a message.
- Select Reply or Reply All.
The compose window opens with:
- Original subject line
- Original recipients
- Original message date
- Original message content
Note: If the original message included multiple student recipients, students are automatically added to the BCC field when using Reply All. This prevents students from viewing other students' names.
Complete the Reply
- Enter your response.
- Use the editor toolbar to format text (bold, italics, font styles, etc.).
- Select Send Message.
To discard the reply and return to the original message, select Cancel.
Delete a Single Message
Delete messages that are no longer needed to keep your inbox organized.
- Open the message.
- Select Delete.
- Confirm by selecting Delete again.
The message is moved from the Inbox to the Deleted folder.
To stop the deletion process, select Cancel.
Delete Multiple Messages
- From the Inbox, select one or more messages.
- The Delete button displays the number of selected messages.
- Select Delete.
- Confirm by selecting Delete again.
The selected messages are removed from the Inbox and moved to the Deleted folder.
To cancel the action, select Cancel.
Additional Access Options
Teachers
Teachers can also send WebMail messages from the Enrollments tool if they are currently assigned to at least one course.
Administrators
Administrators can send WebMail messages to students enrolled within their domain from the Enrollments tool.
Best Practices
- Regularly review and manage your WebMail messages.
- Delete messages that are no longer needed.
- Organize messages using folders and categories as appropriate.
- Disable pop-up blockers if WebMail is configured to open in a separate browser tab.
For more information, review this video on a WebMail Overview while using the Admin or Teacher App. Note that the Admin App is shown in this video. WebMail is also available from the lefthand menu in the Teacher App.