Reset or Change Your Password- Students and Observers

Reset Your Password

To reset your password:

1. Select the more menu (three dots next to Login) from the main login screen. 
2. Select Forgot password.

3. Enter your username in the window that appears. 
4. An email will be sent to the email address listed in your account.  
5. Follow the instructions in the email to reset your password. 

Note: If you don't remember the email address associated with your account or if you do not receive an email with instructions for reseting your password, please call the Student Support Help Desk.

Change Your Password:

1. Log in to the system.

2. Select the User Menu drop-down menu in the upper-right corner.

3. Select Change Password from the drop-down menu. This option only appears if enabled by your Domain Admin.

4. Enter your current and new passwords in the window that appears.
   • The new password must meet your domain's password requirements.
   • If the new password is weak or has been previously hacked, that information will appear in the window. 
5. Select Change Password once a password has been entered that meets all password requirements. 

Note: This feature is only available to students if enabled by your Domain Admin. If you need to change your password and do not have the option below, please call the Student Support Help Desk.