When you try to open an ebook or a presentation in the Career Technical Education (C) courses, this error message may appear. Two personal information settings may cause these activities to fail to launch.
Solution steps for troubleshooting
To correct the issue:
- In the upper right of the GradPoint session, click on the drop-down arrow and select the option for Settings.
- Under the LTI privacy section, clear the check boxes for the following preferences:
- Hide my email address from external (LTI) websites
- Hide my name from external (LTI) websites