Symptoms
Student is unable to advance to the next activity or module in a course.
Resolution
There are several scenarios that will prevent a student from moving forward in a course and many can be corrected by the customer, but some need more review by support.
Issues that can be resolved by customer:
- The course is sequenced (Prescriptive or Sequential) and the student has not obtained a passing score on the current item. As soon as the content is passed, progression will resume.
- The course is sequenced (Prescriptive or Sequential) and the teacher changed the passing score after a student submission. The student score appears in green, but the student still cannot move forward.
- For an assessment that is set to be completed before continuing, a student used all the attempts and has not obtained a passing score on the assessment.
- The content item due date has passed and the teacher does not allow late submissions.
- The course was customized incorrectly, where the Restrict visibility by mastery settings is marked for the wrong content.
- For gradable custom activities that have a visible menu within them, ensure that these are set to Receives a passing score within the Navigation > Completion area of GradPoint 2.0. The other settings do not fully complete the activity in all use cases and is not recommended.
- The course is sequenced and the student was on a non-gradable activity and did not mark a non-gradable activity complete. Teachers can change Gradebook settings to show all non-gradable content.
- If the student has completed the entire lesson within a [M] course and it is not completing properly using Save and Close or the Next arrow, then the teacher can force complete the non-gradable activity.
Issue that require assistance from support:
- The student's lesson has a problem on the page and they cannot advance forward. This may be a course issue that customers cannot fix.
- The course is sequenced (Prescriptive or Sequential) and the student obtained a passing score but it being directed that the activity is not complete.
- First confirm that the correct sequential settings are in place depending on the activity type causing the issue.
- If these are correct, contact support. If they are not correct, work with the curriculum author or Administrator to correct the settings within the course.