Some users on Safari browsers have received the following error messages when logging in with an iPad:
- URLs that pass tokens must start with 'https://' and must be defined within your domain hierarchy
Code: InsecureURL - Sorry! You must log in to view this content.
These errors occur because Apple has a setting that blocks our mechanism for bypassing the Pearson Connexus login to some content resources. To fix this on an iPad or other device, make the following Settings changes.
Enable Cross-site Tracking From an iPad
- From the Settings icon, select Apps and then Safari.
-
Disable the options to 'Prevent Cross-Site Tracking'.
Note: Also disable 'Block All Cookies' if available. This option may appear in older versions of iOS. - Refresh your browser tab. You may also need to close out the content and launch it again clear out previous settings.
Enable Cross-site Tracking From a Mac
- Select Safari from the upper menu.
- Select Settings (or Preferences depending on your macOS).
- Select the Privacy tab.
- Uncheck 'Prevent cross-site tracking'.
- Refresh your browser tab. You may also need to close out the content and launch it again clear out previous settings.
For the most up-to-date instructions for your macOS, view the instructions in the Safari User Guide.