How to Restore Users and Enrollments – Pearson Connexus Support

In the Administrator app, Pearson Connexus' Users and Enrollments tools allow you to Delete and Restore items.

This article contains information on how to:

Delete items
Restore Deleted Users
Restore Deleted Enrollments

Delete items

To Delete items in these tools:

Check the box(es) next to the item(s) you want to delete.
Open the More menu in the toolbar.
Select Delete.

Screenshot of the Users tool with two users selected to delete.

Pearson Connexus asks you to confirm that you want to delete the item(s) by selecting a checkbox.
- When deleting users, notice that you are also deleting all enrollments associated with those users.
Select Delete.

Screenshot of the confirmation screen that appears when deleting users. The screen confirms that you are aware of enrollments as well as users.

Restore Deleted Users

To Restore deleted items:

On the Users screen, open the More menu.
Select Restore.

Screenshot of the Users Screen with the More menu expanded. The Restore option is selected in the drop-down menu.

Check the box(es) next to the item(s) you want to restore.
Select Restore.

Screenshot of the Restore menu with users selected to restore.

Note: The items reappear in the tool.

Screenshot of the Users tool with the previously deleted users restored.

Important: After restoring a user, you must manually restore all enrollments that were associated with that user. If Usernames do not populate correctly after restoring users, you must edit those users by performing a bulk import containing the Action: edit, the user's User ID, first and last name, and correct Username.